At Grand Master 360, we are committed to providing high-quality online coaching for UPSC, PCS, and other government exams. This Course Delivery Policy outlines how our courses are delivered to ensure that all students receive the necessary resources and support for their preparation. Please read this policy carefully before enrolling in any of our courses.

1. Course Access and Delivery

a. Online Course Access:

• Upon successful enrollment and payment, you will receive immediate access to the course content via your registered account on the Grand Master 360 platform.
• Course materials are delivered exclusively online through our secure learning management system (LMS), where you can access video lessons, study materials, quizzes, and practice tests.
• Courses are available for access 24/7, allowing you the flexibility to learn at your own pace and schedule.

b. Course Duration:

• Each course has a specified duration, which will be clearly communicated at the time of enrollment. You will have access to the course materials for the entire duration.
• If you require an extension beyond the course duration, please contact our support team at gmgrandmaster360@gmail.com. Extensions may be subject to additional fees.

2. Course Materials

a. Video Lessons:

• All courses include a series of pre-recorded video lessons delivered by expert instructors. These lessons cover the relevant syllabus for UPSC, PCS, and other government exams in a structured and detailed manner.
• Videos can be streamed on demand and are designed to provide flexibility to fit your study schedule.

b. Study Materials and Resources:

• In addition to video lessons, students will have access to downloadable study materials, including PDF notes, practice questions, mock tests, and other learning aids.
• The study materials are designed to complement the video lessons and help you reinforce your understanding of the topics covered in the course.

c. Live Sessions:

• Some courses may include live classes or webinars where you can interact with instructors and fellow students. These sessions will be scheduled at specific times, and registered students will be notified in advance via email or within the platform.
• Recordings of live sessions will be made available for students who are unable to attend.

3. Device and System Requirements

To ensure a smooth learning experience, you will need to meet the following system requirements:

• A stable internet connection with sufficient bandwidth to stream video content.
• A desktop, laptop, tablet, or smartphone with an updated web browser.
• Access to headphones or speakers for audio clarity.
• Basic software such as PDF readers and office tools (e.g., Microsoft Word) to view downloadable materials.

We recommend testing your device and internet connection before starting your course to avoid any disruptions.

4. Support and Assistance

Grand Master 360 offers comprehensive support throughout your learning journey:

• If you encounter any issues accessing the course content or materials, please contact our technical support team at gmgrandmaster360@gmail.com.
• Our instructors and course mentors are available to assist you with academic queries via email or discussion forums within the platform.

5. Updates to Course Content

We regularly update our courses to reflect changes in the syllabus and exam patterns for UPSC, PCS, and other government exams. As part of your enrollment:

• You will receive access to any new content updates or additions during your course period at no additional cost.
• Changes in course content will be communicated through email or notifications within the platform.

6. Non-Transferable Access

Your enrollment and access to the course are non-transferable. Sharing your account credentials or allowing others to access the course under your account is strictly prohibited. Violation of this policy may result in suspension or termination of your access without a refund.

7. Technical Issues

If you experience technical difficulties accessing the platform or course materials, please follow these steps:

• Check your internet connection and device settings.
• Clear your browser cache and cookies or try accessing the course from a different browser or device.
• If the issue persists, contact our technical support team at gmgrandmaster360@gmail.com, and we will work to resolve the issue promptly.

8. Cancellation of Courses

Grand Master 360 reserves the right to cancel or reschedule a course due to unforeseen circumstances. In such cases:

• Enrolled students will be notified in advance, and any fees paid may be refunded or transferred to another course, as per our Cancel & Refund Policy.

9. No Guarantee of Results

Our courses are designed to help you prepare for competitive exams, but Grand Master 360 does not guarantee any specific outcomes, including passing exams or achieving particular scores. The effectiveness of the course depends on your individual effort and engagement with the materials.

10. Contact Information

If you have any questions or require further information about our course delivery process, please feel free to reach out to our support team: gmgrandmaster360@gmail.com or +91 8700914941.